Shipping policy

Last Updated: May 2026

Thank you for shopping with us. We are committed to providing reliable shipping services and transparent delivery information for all customers, including customers within the European Union.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During peak periods, promotional events, or holidays, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Destinations

We currently ship to most countries internationally, including countries within the European Union, the United Kingdom, Australia, the United States, Canada, and selected regions in Asia-Pacific.

If your location is unavailable at checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping method, customs processing, and local courier services.

  • European Union: 5–15 business days

  • United Kingdom: 5–15 business days

  • Australia: 3–10 business days

  • United States & Canada: 5–15 business days

  • Other International Orders: 7–21 business days

Delivery timeframes are estimates only and may vary due to circumstances outside our reasonable control.

Where a specific delivery timeframe is required by applicable consumer law, your statutory rights will apply.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.

From time to time, we may offer free shipping promotions on qualifying orders.

Any applicable shipping charges will be displayed before you complete your purchase.

Customs, Duties & Taxes

For orders shipped to countries within the European Union, VAT and other applicable taxes may be collected at checkout where required, depending on the destination and the applicable tax arrangements.

Where customs duties, import taxes, VAT, or other charges are not collected at checkout and are imposed by the destination country's authorities, these charges may be payable by the customer.

Customers are responsible for complying with any applicable import requirements in their country.

We are not responsible for delays caused by customs clearance procedures, where such delays are outside our reasonable control.

Tracking Information

Tracking details will be provided once your order has been dispatched, where tracking is available for the selected shipping method.

Please allow up to 48 hours for tracking information to become active or for updates to appear in the carrier's system.

Delayed or Lost Shipments

While we work closely with our shipping partners, delays may occasionally occur due to weather, customs processing, courier disruptions, high shipping volumes, or other circumstances outside our reasonable control.

If your package appears lost or significantly delayed, please contact our support team and we will assist you in investigating the shipment.

For customers in the European Union, nothing in this section limits any mandatory rights you may have under applicable consumer protection laws regarding delivery, non-delivery, or delayed delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping details provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and products so we can assist you promptly.

For EU customers, your statutory rights relating to damaged, defective, or non-conforming goods are not affected by this policy.

Delivery and Consumer Rights

For customers located in the European Union, we will comply with applicable consumer protection laws relating to the delivery of goods.

Where required by applicable law, goods will be delivered within the agreed timeframe or, where no specific timeframe has been agreed, within the legally applicable period.

If an order is not delivered within the applicable timeframe, you may have additional rights and remedies under the consumer protection laws applicable to your country.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights available to you under applicable EU or national law.

Contact Information

For shipping-related questions, please contact us at: